Refund Policy

Last Updated: January 26, 2024

Overview

At AHI Steel, we are committed to maintaining the highest standards of product quality and customer satisfaction. This policy outlines our procedures for refunds, returns, and quality claims for our stainless steel products.

Quality Guarantee

Product Standards

• All products meet international quality standards
• Materials are provided with quality certificates
• Products undergo inspection before shipment
• Material composition and specifications are guaranteed

Quality Verification

• Customers should inspect products upon delivery
• Any quality issues must be documented with photos
• Third-party inspection reports may be required
• Quality claims must reference original order details

Refund Eligibility

Valid Reasons for Refund

• Material does not meet ordered specifications
• Wrong material grade delivered
• Significant quantity discrepancy
• Manufacturing defects
• Material damage during transit (subject to shipping insurance terms)

Non-Refundable Circumstances

• Custom-cut or specially processed materials
• Materials already put into production
• Products altered by the customer
• Orders cancelled after shipment
• Claims made after the inspection period

Claim Process

Filing a Claim

1. Notify AHI Steel within 48 hours of delivery
2. Provide order number and invoice details
3. Submit detailed description of the issue
4. Include clear photographs of the problem
5. Provide any relevant test reports or documentation

Required Documentation

• Original purchase order
• Delivery documentation
• Quality inspection reports
• Photographs of defects
• Material test results (if applicable)
• Third-party verification (if required)

Assessment Process

Quality Investigation

• Claims will be reviewed by our quality control team
• Technical assessment of reported issues
• Verification of documentation
• Possible site inspection if required
• Review of test reports and evidence

Timeline

• Initial response within 2 business days
• Preliminary assessment within 5 business days
• Final decision within 15 business days
• Complex cases may require additional time

Refund Options

Available Solutions

1. Full refund
2. Partial refund
3. Product replacement
4. Credit for future purchases
5. Price adjustment

Payment Methods

• Refunds will be processed through original payment method
• Bank transfer for international transactions
• Credit notes for account holders
• Alternative payment methods by agreement

Return Procedures

Return Authorization

• Returns require prior written authorization
• Return Material Authorization (RMA) number must be obtained
• Shipping instructions will be provided
• Return deadline will be specified

Return Shipping

• Return shipping costs as per agreement
• Proper packaging required
• Original documentation must accompany returns
• Insurance requirements for returned goods

Special Conditions

Large Orders

• Special terms may apply for bulk orders
• Project-specific refund terms
• Custom assessment procedures
• Negotiated settlement options

International Orders

• Subject to international trade regulations
• Currency exchange considerations
• Additional documentation requirements
• Extended processing times

Limitations

Time Limits

• Quality claims: within 48 hours of delivery
• Hidden defects: within 30 days
• Documentation claims: within 7 days
• Payment disputes: within 14 days

Warranty Coverage

• Standard warranty terms apply
• Specific warranty periods by product type
• Limited warranty conditions
• Exclusions and limitations

Resolution Process

Dispute Resolution

1. Direct negotiation
2. Third-party inspection
3. Mediation if required
4. Legal arbitration as last resort

Customer Support

• Dedicated claim handling team
• Technical support available
• Documentation assistance
• Resolution tracking

Contact Information

For refund and quality claims:

• Email: [Insert Claims Department Email]
• Phone: [Insert Contact Number]
• Website: ahisteel.com

Policy Changes

AHI Steel reserves the right to modify this refund policy at any time. Changes will be communicated through our website and directly to active customers.

Legal Notice

This refund policy is governed by [Insert Applicable Law] and should be interpreted in accordance with relevant commercial laws and regulations.

Additional Terms

• All refund decisions are final once agreed upon
• Compensation for consequential damages is not included
• Processing fees may apply in certain cases
• Terms may be modified for specific contracts