Shipping Policy

Last Updated: January 18, 2024

Overview

At AHI Steel, we are committed to providing reliable and efficient shipping services for all our stainless steel products. This policy outlines our shipping procedures, delivery options, and related terms and conditions.

Order Processing

Processing Time

• Standard orders are processed within 2-3 business days
• Custom orders may require additional processing time
• Large volume orders may have extended processing times based on quantity and specifications
• Processing begins after order confirmation and payment verification

Order Verification

• All orders undergo quality inspection before shipping
• Material certificates and documentation are prepared during processing
• Customers receive order confirmation with estimated shipping dates
• Additional verification may be required for first-time customers

Shipping Methods

Standard Shipping Options

We offer various shipping methods to meet different business needs:

• Sea freight (FCL and LCL options)
• Air freight
• Land transportation (truck and rail)
• Express shipping for urgent small packages

Container Types

Available container options include:

• 20′ standard containers
• 40′ standard containers
• 40′ high cube containers
• Open top containers for oversized materials
• Flat rack containers for special requirements

International Shipping

Documentation

For international shipments, we provide:

• Bill of Lading
• Commercial Invoice
• Packing List
• Certificate of Origin
• Material Test Certificates
• Other documentation as required by destination country

Customs Clearance

• Customer is responsible for import duties and taxes
• We provide necessary documentation for customs clearance
• Additional customs documentation available upon request
• Compliance with international shipping regulations

Delivery Terms

Incoterms

We support various Incoterms (2020) including:

• EXW (Ex Works)
• FOB (Free on Board)
• CIF (Cost, Insurance, and Freight)
• DAP (Delivered at Place)
• DDP (Delivered Duty Paid)

Lead Times

Estimated delivery times:

• Domestic shipments: 3-7 business days
• International sea freight: 15-45 days
• International air freight: 3-7 business days
• Express shipping: 2-5 business days

Packaging

Standard Packaging

• Industrial-grade packaging suitable for steel products
• Waterproof protective covering
• Secure strapping and reinforcement
• Proper labeling and marking
• Export-standard wooden pallets or crates

Special Packaging

Available upon request:

• Custom crating
• Special rust prevention packaging
• Extra reinforcement for sensitive items
• Specific marking requirements
• Temperature-controlled packaging when required

Tracking and Insurance

Order Tracking

• Tracking information provided via email
• Online tracking through our website
• Regular updates on shipment status
• Notification of potential delays

Insurance Coverage

• All shipments include basic insurance coverage
• Additional insurance options available
• Coverage for damage during transit
• Claims process assistance provided

Special Considerations

Large Orders

• Split shipment options available
• Customized delivery schedules
• Project-specific logistics planning
• Dedicated logistics coordinator for major projects

Rush Orders

• Express processing available for urgent orders
• Priority handling options
• Expedited shipping services
• Additional fees may apply

Claims and Returns

Damage Claims

• Inspect all deliveries upon arrival
• Document any visible damage with photos
• Report damages within 48 hours of receipt
• Claims must include supporting documentation

Return Policy

• Returns accepted only for defective products
• Prior authorization required for returns
• Customer responsible for return shipping costs
• Restocking fees may apply

Contact Information

For shipping-related inquiries:

• Email: [Insert Shipping Department Email]
• Phone: [Insert Contact Number]
• Website: ahisteel.com

Policy Changes

AHI Steel reserves the right to modify this shipping policy at any time. Changes will be posted on our website with the updated date.

Force Majeure

Delivery times may be affected by circumstances beyond our control, including:

• Natural disasters
• Political events
• Port congestion
• Customs delays
• Other force majeure events

We will communicate any such delays promptly and work to minimize their impact on delivery schedules.